Lesson policies and procedures

  • Attendees must agree to the following terms and conditions to be able to book their lessons & or any similar activities offered by Surfs SUP Watersports
  • By agreeing to these terms and conditions attendees are confirming that are physically capable of taking part in the activities we offer and have no known ailments or injuries that could hinder them in any way or form whilst participating in the activities we offer.
  • The terms and conditions of all agreements made shall be subject to, and governed by, English Law.
  • No booking is confirmed until the agreed payment is received. We accept payment by cash or bank transfer
  • Children under the age of 18 MUST be accompanied by a parent or legal guardian.
  • If bad weather affect a booking it will be rescheduled. You will be able to book alternative dates on which to return and complete your lessons.
  • All decisions regarding the running or cancellation of any course are only at the discretion of the course instructor.
  • The courses we offer are both tide and weather dependent. We aim to book slots based on these variables in advance where possible.
  • In the event of any cancellation or rescheduling, Surfs SUP Watersports will not be held liable for the cost of lost insurance premiums, travel expenses, pre-booked accommodation costs or any other costs incurred.
  • Wind sports such as winging and windsurfing are very much tide and wind dependent and as such we try to plan lesson dates based on those variables. In the event of either of those variables changing, we may offer to reschedule.
  • In the event of an instructor becoming unavailable for any reason, we may need to reschedule if a replacement instructor cannot be found.
  • If you cancel a lesson within 48 hours of the lesson date, a charge of 50% will be made.
  • If you cancel a lesson within 24 hours of the lesson date, a charge of 100% will be made.
  • If you cancel a lesson earlier than 48 hours a full refund will be made.
  • A failure to attend a booked course without notice will be considered as a cancellation & the monies paid will not be transferable or refundable.
  • If we offer to reschedule, you have the right to accept, or cancel for a full refund.
  • It is understood that all activities that  Surfs SUP Watersports offers are potentially dangerous. All participants must be aware of this and accept the risks associated with their booked activity.
  • Injury arising from any activities we offer can only be accepted if caused by negligence on the part of  Surfs SUP Watersports .
  • Damage or loss to any of  Surfs SUP Watersports  equipment caused by negligence, malicious acts or carelessness must be paid for at the time of the event or loss at the current replacement value.
  •  Surfs SUP Watersports  is under no liability whatsoever in respect of loss or damage to clients property or equipment, however caused.
  • Although not a legal requirement in the UK we advise all participants on any activity that  Surfs SUP Watersports offers to have 3rd party liability Insurance.
  • If participating in activities outside of the UK but taught by  Surfs SUP Watersports attendees must have relevant personal accident cover
  • Participants who provide their own equipment and clothing must ensure that it is suitable for the activities participated in & within this  Surfs SUP Watersports  reserves the right to refuse participation for an attendee if their equipment is deemed unsafe or it is not fit for purpose.
  • Due to the nature of activities we offer, all participants should be physically fit.
  • All participants are required to give contact details of a 3rd party we can contact in any case of an emergency
  • Anyone with a medical condition must seek medical advice before considering participating.
  •  Surfs SUP Watersports  must be informed of any medical conditions (asthma, epilepsy, deafness, etc.) or any other special needs of any/all participants.
  •  Surfs SUP Watersports  reserves the right to refuse a person who is at a high risk to him/herself or other participants on the course.
  • All participants must be confident in open water and able to swim at least 100m unaided.
  •  Surfs SUP Watersports  reserves the right to refuse participation to anyone considered to be under the influence of alcohol or drugs.
  •  Surfs SUP Watersports  may require any participant to leave the course if that person acts in any such manner deemed as unsociable, or reducing the enjoyment of other participants or is endangering him / herself, another participant or a 3rd party.
  • We ask you to leave plenty of time to get to the venue. Many of the courses and experiences we offer require a safety briefing and it is essential that the participant attends in time for this.
  • Any purchased vouchers must be redeemed within 12 months of purchase date.
  • Any purchased vouchers cannot be refunded unless it is within 14 days of purchase date.
  • When making your booking it is implied and accepted that you have read and understood all these booking conditions and you agree to abide by them.