Lesson Policies and Procedures

• By booking a lesson or any other activity with Surfs SUP Watersports, attendees confirm they are physically capable of taking part and have no known injury or medical condition that could put themselves or others at risk during the activity.
• These terms are governed by English law.
• No booking is confirmed until payment has been received in full. We accept cash or bank transfer.
• Attendees under the age of 18 must be accompanied by a parent or legal guardian.

Once a booking is confirmed, it is non-refundable. If a lesson cannot go ahead as planned, we will always aim to offer a reschedule to a suitable alternative date or time, subject to the conditions below.

• We may cancel or reschedule a session where weather or tidal conditions make it unsafe to run. This decision rests solely with the instructor.
• If we cancel or reschedule, Surfs SUP Watersports is not liable for any related costs you’ve incurred, including travel, accommodation, or insurance premiums.
• If your instructor is unavailable on the agreed date, we will offer you an alternative window.

Weather/ conditions -dependent lessons (vouchers without a fixed date)

• These lessons are booked as a voucher and the session date is agreed later, based on conditions. They cannot be booked through an online calendar.
• The voucher is valid for 12 months from the date of purchase, after which it becomes void.
• We’ll suggest suitable dates, but you’re also welcome to contact us to check availability for a specific window.
• Once a session date has been agreed, you may cancel and request a reschedule up to 1 week before that date.
• Cancelling within 1 week of the agreed date forfeits the session entirely and  no refund and no further rescheduling will be offered.
• Refunds are not offered on these vouchers under any circumstances; rescheduling within the terms above is the only remedy.
• You will be allowed to reschedule twice.

Fixed-time lessons (not weather-dependent)

• If you contact us at least 48 hours before your booked session, we will offer a reschedule.
• Cancelling with less than 48 hours’ notice is treated the same as a no-show: the amount paid is forfeited and is neither transferable nor refundable.
• No refunds are given once a booking is made.
• Failing to attend a booked session without notice is treated as a cancellation. The amount paid is forfeited and is neither transferable nor refundable.
• You will be allowed to reschedule twice.

• All activities offered by Surfs SUP Watersports carry inherent risk. Participants must accept these risks as a condition of taking part.
• We accept liability for injury only where it results from our negligence.
• Damage or loss to our equipment caused by negligence, carelessness, or malicious acts must be paid for at current replacement value at the time of the incident.
• We accept no liability for loss or damage to a participant’s personal property or equipment, however it’s caused.
• Third-party liability insurance is not a legal requirement in the UK, but we recommend all participants carry it.
• If your activity takes place outside the UK, you must have appropriate personal accident cover.
• If you bring your own equipment or clothing, it must be suitable and fit for purpose. We reserve the right to refuse participation if we consider it unsafe.

• All participants should be physically fit for the demands of the activity.
• All participants must provide an emergency contact.
• Anyone with a medical condition should seek medical advice before taking part.
• You must tell us about any medical condition (asthma, epilepsy, deafness, etc.) or other relevant needs before your session.
• We reserve the right to refuse participation to anyone who poses a high risk to themselves or others.
• All participants must be confident in open water and able to swim at least 100m unaided.
• We reserve the right to refuse participation to anyone under the influence of alcohol or drugs.
• We may ask a participant to leave a session if their behaviour is unsociable, reduces other participants’ enjoyment, or puts themselves, another participant, or a third party at risk.
• Please arrive with enough time before your session for the safety briefing — attendance at this briefing is essential.

Gift vouchers are a separate product from lesson bookings and follow their own rules:

• Gift vouchers must be redeemed within 12 months of the purchase date, after which they become void.
• A gift voucher itself can be refunded only if the refund is requested within 14 days of purchase. Once redeemed against a booking, the lesson cancellation terms above apply instead.

• By making a booking, you confirm that you have read, understood, and agree to these terms.