Policy and Procedures This Policies and Procedures manual has been written to ensure Adventuire360 maintains high standards of service, equipment, delivery and safety.Additional “Policy and Procedures Supplements” for specific water activities are to be read in conjunction with this Policy and procedures manual and covers:
  • Stand Up Paddle Boarding
  • Wing Surfing Foiling
Code of PracticeAdventure360 is committed to high standards of education and training and other water related services.The Code of Practice covers:
  • Ethics
  • Anti-discrimination
  • Child safe and child friendly environment • Occupational health and safety
  • Sexual harassment
  • Privacy
  • Environment
  • Compliance with government regulation
  • Insurance
  • Instructors qualifications and experience
  • Marketing and advertising
Refer to Appendix A – Code of PracticeAll staff are required to sign a “Staff Declaration” form, prior to commencing employment, indicating their awareness of, and to abide by, the Code or Practice.Code of BehaviourAdventure360 has a Code of Behaviour for staff.Refer to Appendix C – Staff Code of BehaviourAll staff are required to sign a “Staff Declaration” form, prior to commencing employment, indicating their awareness of, and to abide by, the Staff Code of Behaviour.AuditAdventure360 meets with WSA for an annual audit which shows compliance with the policies and procedures as documented with Water Skills Academy and their Policies and Procedures manual supplements and Risk Management Register a report is created.The audit is completed on the WSA form and kept at WSA Head Office for assessment.Refund and Returns Policy and ProcedureAdventure360 has a refund and returns policy and procedure.The refund and returns policy and procedure is published on the Adventure360 website and can be emailed to the client on requestThe Owner of Adventure360 is responsible for determining the refund and returns policy.Staff and Client Feedback Adventure360 encourages staff and client feedback.Feedback can be provided verbally or in writing:
  • via Facebook / Trip advisor / Instagram or through website
  • direct face to face or written survey
Feedback can be recorded on the Staff and Client Feedback form.All feedback is kept in the Feedback file and is kept private GDPR data protection.Feedback is used to evaluate training programs, operations and safety.Adventure360 Owner is responsible for receiving feedback and actioning as required.Complaints Policy and ProcedureAdventure360 is committed to effectively, efficiently, promptly and fairly handling all complaints about its services and products.Any complaint will be treated seriously, investigated thoroughly and dealt with according to the merit of the complaint.The circumstances and results of any appeal are analysed thoroughly by senior management for their implications and acted on appropriately so as to remove any grounds for appeal in the future by improving the relevant functions. On any guidance WSA will be contacted to get the best support for dealing with any difficult circumstances.Making Complaints Clients may make a complaint by phone or in writing to:The Owner of Adventure360 Phone: 07887684104                                  Email: info@adventure360.co.uk Postal Address: Claremont Highbridge Road Brambridge Hampshire SO50 6HS Website: www.adventure360.co.ukThe Director Water skills Academy Head Office Phone: 0333 987 4992 Email: info@waterskillsacademy.co.uk Postal Address: Parker Accountants 10 Waterside Court, Albany Street, Newport, NP205NT Website: www.waterskillsacademy.co.ukRecording and Resolution of the Complaint
  • Adventure360 is notified of the complaint.
  • All complaints are recorded on the Client Complaint form
  • The surf school investigates the complaint.
  • Clients are notified in writing of the outcome of the complaint within 60 days
from the time of receiving the complaint.
  • All complaint information is filed on the Complaints File
Dissatisfied Outcome
  • Should the client not be satisfied, then the client can seek arbitration by a third party acceptable to all parties to the grievance.
  • If the complaint is not satisfactorily resolved within 60 days from the occurrence of the complaint, the client may request Adventure360 to seek the services of a third party.
  • Arbitration will be undertaken when both Adventure360 and the client agree on a third party.
  • If the complaint/grievance is still unresolved, the client will be advised of external organisations of appeal this will be supported with WSA.
Policy, Legislative and Regulatory RequirementsAdventure360 identifies and complies with relevant government laws for: • health and safety • anti-discrimination • workplace harassment and victimisation • sexual harassment • child protection • environment • privacy • copyright • government complianceHealth and Safety Policy and ProcedureThe safety and health of staff and clients is of primary importance in all activities carried out by Adventure360 Advenuture360 observes all Health and Safety legislation and copies of where to obtain the relevant laws are available to staff and clients and will be made aware of any new changes through WSA Adventure360 are required to ensure the workplace is safe and healthy and to identify the role of different groups of people (e.g. employer, employees) in carrying out these requirements.1. Objectives Adventure360 is committed to:• ensuring a safe and healthy working and learning environment for staff, students and the general public in all work environments.• regular health and safety consultation with staff, contractors and suppliers of equipment and services, to ensure that occupational health and safety management is of the highest standard.• improving health and safety performance by implementing pro-active risk management strategies and providing training to keep hazards to the minimum practical level.2 .Responsibilities The aim of health and safety legislation is to reduce the risk of a person’s death, injury or illness due to the conduct of the employer’s business while that person is at the employer’s place of work. Duty of Care generally is a part of health and safety legislation. Duty of Care requires everything ‘able’ to be done to protect the health and safety of others at the workplace It is the responsibility of all at Adventure360 personnel to care for their own and others’ health and safety at the workplace, whilst carrying out work activities or using specified equipment. This includes employers, contractors, volunteers, self-employed persons, persons in charge of the workplace and manufacturers. Employers must:
  • provide and maintain a safe and healthy workplace
  • provide safe equipment and systems
  • provide training and supervision in relation to safe work practices
Employees and visitors must:
  • comply with instructions in relation to health and safety use protective clothing as appropriate
  • knowingly or recklessly not interfere with anything that is provided for workplace      health and safety
  • knowingly not put others at risk
  • knowingly not injure themselves
All staff sign a Staff Declaration form, prior to commencing employment, indicating they have read and understood the Risk Management Plan.3. Safe Work Procedures Safe work procedures are used at Adventure360 to ensure that tasks and work practices are performed in a safe manner with minimal risk. Safe Work Procedures are written guidelines for work procedures where a potential hazard exists. These are documented in the Risk Management Plan. Supervising staff members and trainers must incorporate health and safety requirements when planning and delivering training.3.1 Incident reporting and investigation Adventure360 has an incident report procedure. Workplace incidents are fully investigated with appropriate remedial actions put into place.3.2 Hazardous substances ​Adventure360 uses minimal hazardous substances. These are generally limited to cleaning and repair agents for boards Hazardous substances are identified and staff are trained accordingly in use and storage. There are no bleaches or corrosive substances COSH sheets can be provided and will have a separate folder labelled COSH.3.3 Manual handling Adventure360 recognises that manual handling of equipment, particularly, boards may represent a hazard to staff and clients.Manual handling risks are identified, and appropriate controls are implemented and monitored. Staff and clients are trained in correct manual handling.4. Health and Safety Training Adventure360 provides health and safety information and training as part of the Induction program and on an ongoing basis as applicable. Training qualifications and records are kept on the employee’s file.5. Workplace Inspections Given the changing nature of weather and conditions in the outdoor workplace, workplace inspections are carried out prior to each water activity to ascertain safe conditions for staff and clients. These checklists are documented and filed.Regular workplace inspections are carried out to ensure compliance with regulatory authorities and safety checks on equipment.Refer to: Risk Management Registers for the relevant water activityRisk Management Statement: Policy and Procedure 
  1. POLICY
1.1 Policy Adventure360 aims to use best practice in risk management. Our aim is to minimise reasonably foreseeable harm, and undesirable occurrences, to people, the environment and loss or damage of assets as a result of the School activities. We will ensure risk management is an integral part of all our decision-making processes, we identify and take advantage of opportunities, as well as minimising adverse effects and we will strive to continually improve our risk management practices.1.2 Process A risk management systematic process has been established, based on the Health and safety executive.Adventure360 attempts to address potential hazards before they actually lead to problems. This approach focuses on: 1. risk identification 2. risk assessment 3. a risk elimination or reduction plan 4. implementation of the plan 5. constant evaluation and modification of the plan1.4 Monitoring and Review  Regular monitoring and review of risks is an important part of Adventure360 activities. Management regularly reviews the Risk Assessments to ensure it is in keeping and up to date.1.3 Responsibilities  Adventure360’ owner is responsible for the implementation of the risk management process and ultimately responsible for the management of risks in the school, clubs, events and activities. All employees are responsible for managing risks in their areas. Clients and others involved in Adventure360’ activities have a responsibility to comply with risk management policy and procedures and not knowingly put themselves or others at risk.2. Procedure 2.1 Risk Identification  Identified risks are recorded in the Specific Activity Risk Management Register2.2 Risk Assessment  The likelihood of the risk occurring is rated accordingly to the likelihood and consequence table and is recorded against the relevant risk, in the Risk Management Register.2.3 Risk Elimination or Reduction Plan  Actions to eliminate or reduce the risk are recorded in the Risk Management Register against the relevant risk. Factors to consider, when eliminating or reducing the risk, are:
  • age of clients
  • type of activity
  • any injury history
  • equipment requirements and maintenance
  • weather and environment
  • appropriate insurance cover
2.4 Implementation of the Plan  All staff are responsible for implementing the Risk Management Plan.2.5 Evaluation and Modification of the Plan  Evaluation and modification are conducted on an ongoing basis with input from staff, clients and management. Any areas of safety concern are reported to the Chief Executive Officer who is then responsible for modifying the Risk Management Register as appropriate.Sun Safety PolicyThe health and safety of instructors, staff and participants is of primary concernExcessive sun exposure can have an immediate negative impact on performance and hydration and can cause painful sunburn. Exposure to the sun’s ultraviolet (UV) radiation also increases the risk of skin damage and skin cancer.The actions explained in this policy can help to reduce the harmful effects of exposure to UV radiation and reduce the risk of skin cancer. Adventure360 has a duty of care to provide a safe environment for everyone involved in our activities. Providing a safe environment includes protecting people from the harmful effects of UV radiation.As part of our commitment to the health and safety of instructors, staff and participants, Adventure360 will:1.Actively promote sun safety2.Encourage spectators, instructors, staff and participants to use the shade of trees, buildings and other structures.3.Provide shade structures for instructors, staff, participants and spectators where possible, and encourage people to bring their own umbrellas and shade tents.4.Promote the use of the following sun protection items by instructors, staff and participants:
  • uniform/clothing that covers as much skin as possible, including shirts/tops with a longer sleeve and a collar, and long shorts or trousers.
  • hats that shade the face, head, neck and ears, such as wide-brimmed, bucket or legionnaire-style hats (baseball caps do not provide adequate sun protection).
  • wrap-around sunglasses that are close fitting and meet the relevant country standard (as applicable).
6. Increase awareness of sun safety and skin cancer by:
  • including sun safety in briefing sessions
  • providing resources about sun safety and skin cancer
  • promoting sun safety through newsletters and advertising, and through announcements at sessions/events/competitions
  • extending these activities to raise awareness among family members and spectators.
7.Encourage instructors and staff to act as role models by practising sun safety themselves.Anti-DiscriminationAdventure360 prohibits discrimination towards any group or individuals in any form, inclusive of:
  • Gender
  • Pregnancy
  • Race, colour, nationality, ethnic or ethno-religious background
  • Marital status
  • Physical or intellectual or psychiatric disability, or any organism capable of causing disease
  • Homosexuality (male or female, actual or presumed)
  • Age
Discrimination means treating someone unfairly / wrongly in designated areas. Anti-discrimination legislation lists designated areas where discrimination is unlawful. Depending on the region and country, the legislation could include discrimination against:
  • Sex
  • Pregnancy
  • Breastfeeding
  • Race
  • Age
  • Marital status
  • Homosexual /lesbian
  • Disability
  • Transgender (transsexual)
  • Carers responsibilities
  • Parental
  • Discrimination because of who you are related to, or who you associate with
  • Industrial activity
  • Physical features
  • Political belief
  • Political activity
  • Religion (belief)
  • Religious activity
  • Irrelevant criminal record
  • Irrelevant medical record
  • Lawful sexual activity
The discrimination may only apply in certain areas of public life. These may include:
  • Employment
  • Goods and services
  • Accommodation
  • State education
They could also include the following areas of public life:
  • Sport activities / competitions
  • Club and members (registered clubs)
  • Buying / selling / transferring land
  • Advertising
  • Conferral of qualifications
  • Administration of laws
  • Registered clubs (sell liquor, have gambling machines)
  • Private education colleges
Indirect discrimination  Discrimination can also be indirect. This is where a non-offending rule or regulation can exclude people because of particular attributes. e.g. only people 180 cm tall can apply for the position. (this would probably exclude many females) Adventure360 abides by all anti-discrimination legislation and the relevant legislation. All staff sign the Staff Declaration form, prior to commencing employment, that they are aware of, and undertake to comply with, the Anti-Discrimination legislative and regulatory requirements.Workplace Harassment, Victimisation and Vilification  Anti-discrimination legislation generally includes harassment, victimisation and vilification legislation. Harassment, victimisation or vilification only applies to acts of discrimination that is unlawful according to the relevant anti-discrimination legislation. Harassment1 is defined as any form of behaviour that: • you do not want • offends, humiliates or intimidates you, and • targets you because of the particular act of discrimination.Victimisation1 is where you are hassled or victimised or treated unfairly because:
  • you have complained to your employer or another person about discrimination or harassment
  • you have complained to the Anti-Discrimination Board, or
  • you have supported someone with a discrimination or harassment complaint or acted as a witness in a discrimination or harassment case.
Vilification1 is generally any act:
  • that happens publicly as opposed to privately, and
  • that could incite (encourage, urge or stir up) others to hate, have serious contempt for, or
have severe ridicule you, or a group of people, because of your race (racial hatred), nationality, descent, ethnic or ethno-religious background, homosexuality (lesbian or gay), HIV or AIDS status or transgender identity. This includes vilification because you are thought to be lesbian, gay, living with HIV or AIDS or transgender.Adventure360 abides by legislation in relation to harassment, victimisation and vilification. All staff sign the Staff Declaration form, prior to commencing employment, that they are aware of, and undertake to comply with, the Workplace Harassment, Victimisation and Vilification legislative and regulatory requirements.Sexual Harassment In United Kingdom, sexual harassment is against the law. It is a legally recognised form of sex discrimination and generally comes under Anti-discrimination legislation.Adventure360 is committed to ensuring that the working environment is free from sexual harassment. Any acts of sexual harassment, to staff and clients, will not be tolerated and disciplinary action will be taken including reporting the offence to the relevant authorities.Adventure360 aims to:
  • create a working environment which is free from sexual harassment and where all staff and clients are treated with dignity, courtesy and respect
  • provide an effective procedure for complaints
  • treat all complaints in a sensitive, fair, timely and confidential manner
  • guarantee protection from any victimisation or reprisals
  • encourage the reporting of behaviour which breaches the sexual harassment policy
  • promote appropriate standards of conduct at all times
Sexual harassment is: “any unwanted, unwelcome or uninvited behaviour of a sexual nature which makes a person feel humiliated, intimidated or offended. Sexual harassment can take many different forms and may include physical contact, verbal comments, jokes, propositions, the display of offensive material or other behaviour which creates a sexually hostile working environment”Examples of sexual harassment include:
  • uninvited touching
  • uninvited kisses or embraces
  • smutty jokes or comments
  • making promises or threats in return for sexual favours
  • displays of sexually graphic material including posters, pinups, cartoons, graffiti or messages left on notice boards, desks or common areas
  • repeated invitations to go out after prior refusal
  • “flashing” or sexual gestures
  • sex-based insults, taunts, teasing or name-calling
  • staring or leering at a person or at parts of their body
  • unwelcome physical contact such as massaging a person without invitation or deliberately brushing up against them
  • touching or fiddling with a person’s clothing including lifting up skirts or shirts, flicking bra straps, or putting hands in a person’s pocket
  • requests for sex
  • sexually explicit conversation
  • persistent questions or insinuations about a person’s private life
  • offensive phone calls or letters
  • stalking
  • offensive e-mail messages or computer screen savers
Sexual harassment is not behaviour which is based on mutual attraction, friendship and respect. If the interaction is consensual, welcome and reciprocated it is not sexual harassment.One legal test for sexual harassment, has three essential elements:
  1. the behaviour must be unwelcome;
  2. it must be of a sexual nature;
  3. it must be such that a reasonable person would anticipate in the circumstances that the
person who was harassed would be offended, humiliated and/or intimidated.Whether the behaviour is unwelcome is a subjective test: that is, how the conduct in question was perceived and experienced by the recipient rather than the intention behind it. Whether the behaviour was offensive, humiliating or intimidating is an objective test: that is, whether a reasonable person would have anticipated that the behaviour would have this effect.The unwelcome behaviour need not be repeated or continuous. A single incident can amount to sexual harassment. A complaint of sexual harassment will not necessarily be dismissed because the person subjected to the behaviour did not directly inform the harasser that it was unwelcome. However, there does need to be some indication from the person’s conduct or the surrounding circumstances that the behaviour was in fact unwelcome. Because sexual harassment is against the law, offenders expose themselves and the Adventure360 to potential liability and fines/penalties.Managers and supervisors have a responsibility to:
  • monitor the working environment to ensure that acceptable standards of conduct are observed at all times
  • model appropriate behaviour themselves
  • promote the organisation’s sexual harassment policy within their work area
All staff have a responsibility to:
  • comply with the organisation’s sexual harassment policy
  • offer support to anyone who is being harassed and let them know where they can get help and advice (they should not, however, approach the harasser themselves)
  • maintain complete confidentiality if they provide information during the investigation of a complaint. Spreading gossip or rumours may expose staff to a defamation action.
Should a staff member or client be sexually harassed by another staff member, they can:
  • confront the harasser directly (but only if the individual feels confident enough to do so)
  • make a formal complaint to Adventure360 Owner or Instructor Protection Officer
  • Contact the police 999 and a formal incident form will be written and WSA or SG will be notified
All reports are confidential and free from victimisation and vilification. ​ All staff sign the Staff Declaration form, prior to commencing employment, that they are aware of, and undertake to comply with, the Sexual Harassment legislative and regulatory requirements.Child Protection 1. Child Safe and Child Friendly Environment Policy and Procedures  Adventure360 supports a child safe and child friendly environment.Child-safe means taking steps to keep children safe from physical, sexual or emotional abuse.Child-friendly means kids are valued, respected and included so they feel confident they will be listened to.Policy and procedures are implemented to protect children from physical, sexual or emotional abuse. Children are valued, respected and included so they feel confident they will be listened to.All staff are encouraged to;
  • treat everyone with respect and honesty.
  • remember to be a positive role model to children in all conduct with them.
  • set clear boundaries about appropriate behaviour between staff and children.
  • follow policy and guidelines of the safety of children.
  • record and act on serious complaints of abuse.
Staff should not;
  • develop any ‘special’ relationships with children that could be seen as favouritism such as the offering of gifts or special treatment.
  • do things of a personal nature that a child can do for themselves, such as going to the toilet or changing clothes.
Positive Role Model includes:
  • Demonstrating correct water activity techniques and etiquette.
  • Talking positively about the sport and those around you.
  • Do not make disparaging remarks about others around you, even if they are doing the wrong thing.
  • Dress appropriately for the water activity including wearing hat, sunscreen, etc.
  • Have good health habits. Be clean.
  • Do not swear or use inappropriate language.
  • Care for equipment and the environment.
Appropriate Touching and Coaching Behaviour Staff must refrain from touching clients at all times. Touching the client would only be appropriate when you want to help a client onto a SUP. In these cases, only lift from the client’s PFD If you do need to touch the client, ask the clients permission and explain what you are going to do.All staff should not make sexual, or other, comments about clients or other people in the water, at any time, when conducing water activities.Adventure360 protects children by
  • carefully selecting and screening staff and completing interviews and referee checks
  • staff are required to pay for and complete DBS check before starting work
  • implementing professional behaviour standards through codes of conduct or similar guidelines
  • developing child protection and complaint management policies
  • ensuring volunteers working with children are supervised at all times
  • having an adult present or in sight when conducting one to one coaching instruction
  • providing child protection information to staff and volunteers
Some measures Adventure360 follows to include children are:
  • Having them responsible for their own equipment – e.g. carry own board, sort out their gear, cleaning equipment
  • Wearing appropriate clothing
  • Asking them where they should go in the water, based on the relevant conditions
  •  Using language appropriate for children
Adventure360’ Owner is responsible for implementing child safe and child friendly policies and procedures. Policy review is conducted annually at time of audit.All staff sign the Staff Declaration form, prior to commencing employment, that:
  • they are aware of, and undertake to abide by, the child safe and child friendly environment policy and procedures
  • that they are aware of, and undertake to comply with, the Child Protection legislative and regulatory requirements
  • they have no criminal charges pending before the court, nor disciplinary proceedings brought against the staff member by an employer, sporting organisation or similar body involving child abuse, sexual misconduct or harassment, acts of violence, intimidation or other forms of harassment.
2. Child Abuse and Mandatory Reporting Legislation Child abuse is illegal in all countries. Any person may report cases of child abuse. There are also mandatory reporting requirements of child abuse that specifies certain persons are required to report cases of child abuse. It is the policy of Adventure360, for all staff (paid and voluntary), to report all types of possible or known child abuse, for children under 16 years of age, to the designated Member Protection Officer at Adventure360 or to contact the police All staff associated with Adventure360 should be aware of the indicators for child abuse and sexual abuse so that they may make an informed decision on what to report.Notification Procedures for Allegations of Child Abuse Adventure360 acknowledges that issues regarding child abuse and the reporting of allegations of child abuse is highly sensitive, and should be dealt with in a confidential manner. To deal appropriately with these issues and to ensure that the confidentiality of all parties involved is maintained, one person within the School will be designated as the Member Protection Officer. The Member Protection Officer is responsible for reporting any allegations of child abuse that occur at Adventure360 to the relevant authorities. If the Member Protection Officer is not available, then the most senior person within the School should be notified. If you have reasonable grounds to suspect that a child participating in any organised activities conducted by Adventure360 is at risk report the matter to the Member Protection Officer. The Member Protection Officer will:
  • contact the relevant authorities
  • complete the Confidential Record of Child Abuse Allegation form
If an incident of child abuse occurs, it is not the responsibility of persons within the School to take it upon themselves to determine whether the allegation is true or false. This responsibility belongs to the relevant authorities. All matters regarding allegations of child abuse are to be treated as confidential. The person designated as the Member Protection Officer is the contact person for any incident involving allegations of child abuse. This is essential for confidentiality. Confidentiality protects all individuals involved – the alleged victim, the alleged offender, and the person making the notification.3. “Working with Children Check” Legislation  Some countries also have legislation that requires screening/checking of persons working with children under 18 years of age.Adventure360 keeps current copies of staff “Working with Children Check’ DBS Staff administering Working with Children Check information are obligated to keep any information, received as a result of screening, confidential.Privacy Policy  Adventure360 has adopted a Privacy Policy. Refer to Appendix B – Privacy PolicyLegislation  Adventure360 abides by any Privacy legislation that is applicable to the country. This legislation generally states how personal information can be collected, used, stored and kept secure. It also gives a person the right to look at their personal information and correct it if it is wrong this is set out in our data protection policy. In summary, Privacy Legislation can include:
  • telling people, you collect personal information and what you will do with it
  • only using personal information about people in ways that they would expect
  • not passing personal information on to others, without telling the person
  • giving people the chance to see any information you hold about them if they ask for it
  • keeping personal information in a safe place this will be a locked cupboard
All staff are required to keep exclusive knowledge of Adventure360 or its clients within Adventure360Such information is not to be passed on, or made available, to any parties outside of adventure360. All staff sign the Staff Declaration form, prior to commencing employment, that:
  • they are aware of, and undertake to comply with, Privacy legislative and regulatory requirements
  • understand and abide by Adventure360 Privacy Policy
  • agree not to disclose confidential information about the surf school or its clients
EnvironmentAdventure360 are committed to minimising both natural and social environmental impact. Adventure360 aims to have minimal impact on the environment. Staff and clients are encouraged to:
  • not disturb fauna and flora
  • have respect for cultural and heritage sites,
  • minimise impact on other water and other beach users
Environmental impacts are identified and managed according to the Risk Management Register.All staff sign the Staff Declaration form, prior to commencing employment, that they are aware of, and undertake to comply with, the Environment legislative, regulatory requirements and identified risks. Adventiure360 abides by all environment legislation that applies to all the activities. Laws and regulations protecting the environment vary between countries.Some broad categories of legislation that are relevant to the surf industry.Parks and wildlife: Conserves and protects state parks and wildlife including habitats, ecosystems and biological diversity, landscapes and natural features, objects of cultural significance.Culture and heritage: Conserves and protects land and cultural sites.Recreational vehicles: Prohibits driving on land that is not a public road or recreation vehicle area.Coastal protection and management: Protects, enhances, maintains and restores coastal environments, including ecosystems, ecological processes and biological diversity and water.Vegetation: Protects native vegetation noting that they contribute to such matters as water quality, biodiversity, or the prevention of salinity or land degradation.Littering: Illegal to litter. This includes all things from cigarette butts to apple cores.Local Government, Hampshire, New Forest, Dorset, West Sussex County ComplianceAdventure360 complies with all relevant Local, country, government regulations covering this type of organisation. These could include:
  • Business registration
  • Permits and licences required to be held
  • Insurances required to be held
  • Supervising staff member qualifications
  • Water location, and area on shore, where activity can be conducted • Equipment to be used
  • Activity delivery restrictions
  • Environmental impact
  • Generating business from a beach location
  • Other local government, country regulations as applicable
Insurances Adventure360 maintains up to date and adequate insurance cover for: • public liability insurance for a minimum of £5 million or as applicable to local authority needs. Other insurances that may be held by the WSA Approved School include:
  • professional indemnity
  • employer’s liability
  • premises and equipment
  • motor vehicles
  • other such insurances as required
Staff Resources Recruitment Procedure All staff undergo a screening process to ensure qualified people are employed to deliver or assist in the delivery of the water activity. Staff means paid or unpaid employees, contractors and volunteers.Staff are recruited by qualified personnel and according to the recruitment process:
  1. Applicant completes Employment Application form
  2. Interviews applicant and completes Interview Notes form
  3. Copies of all certificates / paperwork / licenses are obtained.
  4. Applicant completes any practical demonstration of skills needed for the position (as required).
  5. References are obtained from former employer/s contacting the referee and filling in the Reference Check form.
  6. If applicant is accepted, school completes Employee File form and creates an Employee office file.
  7. If not accepted, file Employment Application is filed in Employment Applications- Unsuccessful file.
Qualifications and Experience Instructors must hold appropriate qualifications and experience relevant to the particular water activity.In addition, instructors are required to have a thorough knowledge of:
  • the characteristics of the activity location
  • dangerous marine creatures, non-dangerous marine creatures, insects and other hazardous creatures that inhabit the lesson location
  • location of near-by rescue and medical assistance
  • emergency vehicle access
  • emergency phone numbers keyed into mobile phone
Refer to: Specified instructor qualifications and experience are required for different water activities.Other  Instructor job positions are designated “child related positions” as the instructor may at any time have children in their lessons. If required by legislation, Adventure360 obtains “Working with Children” check information and files this on the employees file before they can start employment DBS check.Induction New staff undergo an induction process in order to familiarise them with:
  • the organisation and their duties
  • colleagues
  • premises and equipment
  • training materials and processes
  • policies and procedures
  • health and safety and risk management
  • relevant legislation
At the time of employment, all staff receive a copy emailed:
  • Policies and Procedures Manual
  • Specific activity “Policy and Procedures Supplement”
  • Specific activity Risk Management Register
Emergency Response Policy Adventure360 has a documented emergency response procedure. (EAP)All staff are trained in emergency response and are required to a thorough and up-to-date knowledge of emergency facilities at the water location (including near-by rescue and medical assistance).At a minimum, a spare rescue board, first aid kit and a mobile phone is kept within reach of the instructor all times.In the event of an emergency, the supervising staff member recalls all clients into shore.If required and if possible, the supervising staff member contacts the relevant emergency services and advise:
  • the number of people involved
  • the location and access
  • the nature of the problem and what has happened (including what injuries have occurred, their extent and the type of assistance required)
All incidents are recorded on the Incident Report form and kept for a period of 10 years (in case of future legal action). Adventure360’ owner is responsible for developing the emergency response procedure in accordance with the RNLI lifeguards. Staff are advised of any changes in emergency response procedures.Procedure Adventure360 adopts the following emergency response procedures. This is a guide and the actual emergency response, undertaken by the supervising staff member, will depend on a number of factors including location, local RNLI & Coastguard safety, nature of the accident, the age and number of clients in the care of the supervising staff member. The Emergency Response form is completed for each location. It records key emergency aid details and should be kept with the First Aid kit and/or at a handy location.a) One Supervising staff member at the location (patrolled beach) 
  •   Remove rest of clients from water by blowing on whistle and using hand signals to come out of water.
  • Ask people in the vicinity or clients to run and get the RNLI lifeguard.
  • Make sure all clients are in reasonably shallow water and out of danger.
  •  Carry out rescue. Apply CPR, first aid as required.
  •  If no lifeguard is present, use mobile phone to call ambulance (if required). Dial “‘emergency response phone number”
  •  If administering CPR, first aid, ask, client to dial ‘emergency response phone number”.
  •  Continue administering CPR or make patient comfortable until ambulance / lifeguard arrives.
  • As applicable, notify parents as soon as practicable after the incident.
  • Complete the Incident report form
  • Follow up on patient’s recovery
b) More than one Supervising staff member at the location (patrolled beach) 
  • Supervising staff member 1 to carry out rescue.
  • Supervising staff member 2 to remove rest of clients from water by blowing on whistle and using hand signals to come out of water. Make sure all clients are in reasonably shallow water and out of danger.
  •  Supervising staff member 2 to run and get lifeguard or ask people in the vicinity or clients to run and get the RNLI lifeguard.
  •  Supervising staff member 1 (and Supervising staff member 2 if available) to apply CPR, first aid as required.
  •  If no lifeguard is present, supervising staff member 2 to use mobile phone to call ambulance (if required). Dial ‘emergency response phone number”.
  •  Continue administering CPR or make patient comfortable until ambulance / lifeguard arrives.
  •  If ambulance not required, but patient requires medical attention, drive injured client to closest medical centre / hospital.
  •  As applicable, notify parents as soon as practicable after the incident.
  • Complete the Incident report form
  • Follow up on patient’s recovery
c) One Supervising staff member at the location (unpatrolled beach) 
  • Remove rest of clients from water by blowing on whistle and using hand signals to come out of water.
  •  Make sure all clients are in reasonably shallow water and out of danger.
  •  Carry out rescue. Apply CPR, first aid as required.
  •  Ask people in the vicinity or clients to dial ‘emergency response phone number” using mobile phone if required.
  •  Continue administering CPR or make patient comfortable until ambulance / lifeguard arrives.
  •  If ambulance not required, but patient requires medical attention, drive injured client to closest medical centre / hospital.
  • As applicable, notify parents as soon as practicable after the incident.
  • Complete the Incident report form
  • Follow up on patient’s recovery
d) One Supervising staff member at location (unpatrolled beach) – no mobile phone access 
  • Remove rest of clients from water by blowing on whistle and using hand signals to come out of water.
  •  Make sure all clients are in reasonably shallow water and out of danger.
  •  Carry out rescue. Apply CPR, first aid as required.
  •  Ask people in the vicinity or clients to walk to or drive their car to nearest telephone to dial ‘emergency response phone number”.
  •  Continue administering CPR or make patient comfortable until ambulance arrives.
  •  If client is not able to drive to telephone to call for help, continuing administering CPR and/or apply first aid to patient. When you are able to make patient comfortable, drive to telephone to dial ‘emergency response phone number” for ambulance.
  •  If patient can be moved, put patient in vehicle and drive to closest medical centre / hospital.
  • Advise other clients the activity is terminated. If clients are with you, ask them to wait until you come back or take them with you as appropriate.
  •  As applicable, notify parents as soon as practicable after the incident.
  •  Complete the Incident report form
  •  Follow up on patient’s recovery
e) Two supervising staff members at location (unpatrolled beach) – no mobile phone access 
  • Supervising staff member 1 to carry out rescue.
  • Supervising staff member 2 to remove rest of clients from water by blowing on whistle and using hand signals to come out of water. Make sure all clients are in reasonably shallow water and out of danger.
  •  Supervising staff member 1 (and Supervising staff member 2 if available) to apply CPR, first aid as required.
  • Supervising staff member 2 to walk to or drive their car to nearest telephone to dial ‘emergency response phone number”.
  •  Continue administering CPR or make patient comfortable until ambulance arrives.
  •  If patient can be moved, put patient in vehicle and supervising staff member to drive to closest medical centre / hospital.
  • Advise other clients the activity is terminated. If clients are with you, one supervising staff member to wait with clients until other supervising staff member comes back with bus/van. Or, if more than 1 vehicle, drive clients back to base.
  • As applicable, notify parents as soon as practicable after the incident.
  • Complete the Incident report form
  • Follow up on patient’s recovery
Reporting incidents / accidents In the event of an incident or accident, the supervising staff member completes an Incident Report form immediately after the incident or accident occurs.Incident report forms are completed for all incidents / accidents regardless of how minor they may be.Incident Report forms are kept in the first aid kit along with pen and paper.The incident / accident must be reported to the owner as soon as practicable after the accident.The completed Incident Report is given to the owner within 24 hours of the incident / accident occurring.The Owner is responsible for:
  • Sending a copy of the Incident Report form to WSA head office
  • organising contact with the client and other interested parties, as relevant.
  • reviewing details of the incident/ accident to determine any changes to operational procedure, risk management policy or staff disciplinary action.
The Incident Report form is kept for a period 10 years (in case of future legal action).Adventure360 abides by legislation that requires the employer to report work places incidents to government agencies. This includes reporting: work-related deaths, major injuries or over-three-day injuries, work related disease, and dangerous occurrences (near miss accidents. Reference: RIDDOR UK: http://www.hse.gov.uk/riddor/riddor.htm#who ​ Equipment Adventure360’ Owner is responsible for purchasing equipment that is appropriate and safe for use in the School. Only equipment approved by the Owner of Adventure360The supervising staff member, conducting the activity, is responsible for ensuring that all equipment is not damaged such that it affects the safety of clients and staff.Refer to: ​Specified equipment is required for different water activities…Damaged and unsafe equipment  Damaged equipment is not to be used where it may affect the safety of the client.All unsafe equipment that is owned by Adventure360, is to be reported to the Owner of Adventure360Adventure360 owner is responsible for repairing damaged equipment.Clothing for Clients and InstructorsRefer to: ​Specified clothing is required for different water activities…Safety Equipment Refer to: ​Specified safety equipment is required for different water activities…Training ResourcesThe WSA Coach a coach may provide the following training resources:• manuals and workbooks • Video / DVD / TV for videos / DVDs • Training notes • Flip chart • Pens and paper • Water activity specific training equipment • Other training resources as determined by the WSA Accredited programmeAll training resources should meet copyright legislation and be in good working order so as not to cause injury to students.Vehicles Adventure360 may provide vehicles for transporting students from meeting point to the water activity location. All vehicles are to be driven by persons who hold the relevant driver’s license.Vehicles should be kept clean and in good condition so as not to cause injury to students.Any person driving the vehicle must report any vehicle damage or defects, that are likely to cause the vehicle to be unsafe, as soon as they are noticed.Training and Assessment Indemnity Forms All clients are required to sign the Indemnity Sign On waiver form prior to participation in water activities this is emailed to the customer, Customers who fail to sign the digital form will be given paper copies.Clients must sign each and every time they participate in the water activity. (This is regardless of their age, if they are a primary/high school student or how many times they have participated previously in activities at the school.)A parent or guardian is required to sign for children under 18 years of age. The staff member supervising the water activity, is responsible for ensuring clients sign the Indemnity Sign On waiver form.The Indemnity Sign On wavier form asks if the client has any medical conditions If a client answers yes, the staff member is to ask the client, in privacy, what this is and then record the medical condition on the back of the Indemnity Sign On form. The staff member will decide if the client can proceed in the water activity.The staff member supervising the activity is responsible for handing Indemnity Sign On waiver forms to the Administration Manager for filing for future reference.Indemnity Sign On waiver forms are filed and kept for 10 years (in case of future legal action).Teaching Safety to Clients Clients in water activities, who are under the staff members supervision “duty of care” should be clear that the staff member is in command.Staff members supervising the activity have an obligation to advise clients of any inherent dangers involved with the activity, and how to minimise risks as appropriate to the level of expertise.Supervising staff members are required to teach safety information in relation to: • Safe water activity location.
  • Rips and currents
  • Equipment – dangers, carrying and handling in breaking waves Other water users and craft
  • Safe wipe-out and dismounting techniques
  • Inshore holes
  • Sun and heat
  • Rain and cold
  • Wind and windblown sand
  •  Sandbanks
  • Waves
  • Hot sand
  • Procedures in the event of an emergency (accident) occurring • Attitude (unsure, frightened)
  •  Traffic at pick-up locations
  • Safe access on/off bus/vehicles
  • Uneven ground
  • Sharp objects in set up area
  • Other park and footpath users
  •  Insect bites
  • Other safety information that applies to the activity location
Refer to the “Specific Activity Risk Management Register” for safety information that is taught to clients.​Safety information is provided to all clients, regardless of how many lessons they have previously had or whether they are regular clients.The level and depth of safety information supervising staff members teach will depend on the age, skill and knowledge level of the clients.Where necessary, the supervising staff member may test that clients have understood the safety information provided by the supervising staff member. e.g.
  •  emergency recall signals
  •  board control
  • staying in designated are
  • maintaining safety space
  • dismount and wipe-out procedure
The supervising staff member could test regular clients by quizzing them on current conditions compared to previous conditions e.g. what did they notice was different. If these tests are not completed to the supervising staff members satisfaction, the water activity should be re-structured to include further instruction and practice.Lesson Plans Adventure360 has a written lesson plan for Beginner level group lessons. Lessons also incorporate relevant water safety information. Individual lesson plans are developed in consultation with the student for personalised lesson delivery.Planning The supervising staff member is responsible for:
  • planning activities
  •  identifying conditions suitable for the clients • organising clients into groups according to:
  • age
  • gender
  • fitness level
  • medical conditions
  • disabilities
  • skill
  • language differences
  • attitude/ behaviour/motivation
Theory components of the water activity are to be delivered in an area where clients are able to hear and see what the supervising staff member is saying/doing. Clients should be protected from the hot sun or wind and cold.Refer to: Specified planning needs are required for different water activitiesPreparationThe supervising staff member, conducting the water activity is responsible for preparation of the activity format and deciding if the activity should proceed. A number of factors are taken into consideration and these are listed in the specific water activity Policy and ProceduresSufficient time should be allocated before the activity to check that conditions at the location are suitable for the client group, enable equipment check, organising signing of Indemnity Sign On waiver forms and select appropriate equipment for the location and the client.Prior to each activity, the supervising staff member completes and/or organises: ​ Safety Checklist 
  •   Assess water conditions, check instructor / staff requirements, equipment, emergency response equipment, health and safety equipment and class size
  •   Complete and sign safety check list form.
Indemnity Sign-On Form 
  • Explain the Indemnity Sign-On form to clients and ensure form is completed and signed by all clients.
Client Assessment 
  • Assess clients to determine if they can participate in the water activity
  •  Assesses client to ensure allocation to correct lesson skill level / group
  • checks conditions at the location are suitable for the client group (and records this information on the Indemnity Sign On form
Equipment and Clothing 
  • Allocate appropriate equipment and clothing to clients (as required)
  • Advise clients to wear sunscreen, hat, sunglasses, footwear on hot sand
Transport: 
  • Organise transport of clients to/from lesson location (if location is different to meeting place)
Conducting the Activity The supervising staff member is responsible for teaching safety information to clients prior to entering the water. During the lesson, the supervising staff member must ensure they place themselves in positions that allow them to monitor all clients, in the water, at all times. If the conditions become unsafe during the lesson, the supervising staff member should either cancel the activity or modify the activity to make it safe (e.g. practice skills on the beach). Client headcounts are undertaken prior to entering, and exiting, the water.Completion At the completion of the lesson, the supervising staff member:
  • Retrieves equipment and clothing from the client
  • Checks equipment and clothing for damage
  • Organises cleaning and storage of equipment and clothing
  • Reports any damaged equipment to the owner
  • Gives Safety Checklist form and completed Indemnity Sign On form/s to the Administration Manager for filing.
Assessment The Supervising staff member is responsible for undertaking and recording assessments and evaluations that may be required. Assessments and evaluations are to be completed in the approved manner as determined by the school owner.Sales and MarketingAdventure360 is committed to integrity, accuracy, and professionalism in its sales, marketing and advertising activities.The information provided to clients will avoid vague or ambiguous statements and false or misleading comparisons with other providers or programs.The school owner is responsible for overall sales, advertising and marketing outlays for design and distribution of marketing and advertising materials.Appendix A Code of Practice ​ Ethics Adventure360 undertakes to act all times in an ethical manner. All activities of Adventure360 will be carried out honestly, fairly, accurately and so as to give value to clients. Adventure360 will maintain high standards of financial probity and marketing and advertising integrity. All training program delivery will benefit clients through high standards of education and training, up to date methods, quality equipment and materials and expert staff.Anti-Discrimination  Anti-discrimination policies are incorporated into Adventure360 operational procedures. Adventure360 prohibits discrimination towards any group or individuals in any form, inclusive of gender, pregnancy, race, colour, nationality, ethnic or ethno-religious background, marital status, physical or intellectual or psychiatric disability, or any organism capable of causing disease, homosexuality (male or female, actual or presumed), age.Child Safe and Child Friendly Environment Adventure360 supports a child safe and child friendly environment. Policies and procedures are implemented to protect children from physical, sexual or emotional abuse. Children are valued, respected and included so they feel confident they will be listened to. Supervising staff members are carefully selected and screened for their suitability for working with children. All staff are aware of child protection policy and legislation.Health and Safety  The safety of staff and students is of primary importance in all activities carried out by Adventure360. Adventure360 observes all occupational health and safety legislation and copies of where to access the relevant Act are available to staff. Supervising staff members and trainers must incorporate health and safety considerations when planning and delivering training and supervise accordingly. Identified risks are recorded and managed according to the Risk Management Policy and recorded in the Risk Management Register.Sexual Harassment Adventure360 is committed to ensuring that the working environment is free from sexual harassment (both staff and clients). Any acts of sexual harassment will not be tolerated, and disciplinary action will be taken including reporting the offence to the relevant authorities.Privacy Adventure360 abides by the Privacy Act and has implemented privacy principles to protect the privacy of clients’ information. These principles include: non-disclosure of a client’s personal details to any unauthorised person, and non- disclosure of details of training and assessment conducted for any client to any unauthorised person.Environment Adventure360 is conscious of the delicate nature of our environment, particularly in parks and coastal areas. All activities carried out by Adventure360 are done so to provide minimal impact to these environments.Compliance with Government Regulation Adventure360 complies with all relevant local, state and federal government regulations covering the operation of Adventure360Insurance Adventure360 maintains up to date and adequate insurance. Other insurance cover is obtained as required by government legislation.Instructors Qualifications and Experience Lessons are only delivered by accredited instructors who have demonstrated specific water activity skill and knowledge and hold current SUP Rescue and Outdoor 16hr First Aid certificates min.Marketing and Advertising Adventure360 is committed to integrity, accuracy, and professionalism in its marketing activities. The information provided to clients will avoid vague or ambiguous statements and false or misleading comparisons with other providers or programs. ​ Customer Service Adventure360 is committed to providing exceptional customer service to clients.Appendix BPrivacy Policy  Adventure360 core activity is the provision of recreational water activities.Adventure360 has the following privacy policies:1. Collection Adventure360 will not collect personal information unless it is necessary for one or more of Adventure360 functions or activities. Client information may be collected:
  • at the time of booking a lesson
  • prior to the commencement of a lesson, and/or
  • during a lesson
For the purposes of:
  • processing payment
  • determining client suitability and type of training to provide
  • direct marketing by Adventure360
The information will be collected lawfully and fairly, and not in an unreasonably intrusive way.2. Use and Disclosure Adventure360 will not use or disclose personal information about clients other than for the purpose stated at the time of collection. Where Adventure360 uses the information for direct marketing purposes, Adventure360 will ensure that it is not sensitive information and that the client has the opportunity to suppress their information from further marketing campaigns at no charge.3. Data Quality Adventure360 will reasonably ensure that the personal information collected, used or disclosed is accurate, complete and up to date. When the information is no longer needed, Adventure360 will take reasonable steps to destroy personal information.4. Data Security Reasonable steps are taken to protect the personal information held by Adventure360 from misuse and loss, and from unauthorised access, modification or disclosure. ​ 5. Access and Correction  Clients can request access to their personal information that is kept on record. If the client believes that any information is incorrect or out of date, they may, of course, ask Adventure360 to correct it. Written consent for disclosure of information is required to be sent to Adventure360 by the individual to access personal information and may not be otherwise disclosed without the individual’s written consent. There is no fee for requesting access to client’s information, however Adventure360 may charge for reasonable cost of processing the request. Requests by clients to suppress their own information from the direct marketing database will be processed free of charge and may be directed to Adventure360Appendix C  Code of Behaviour for Staff 
  1. Respect the rights, dignity and worth of others.
  2. Be fair, considerate and honest in all dealing with others.
  3. Be professional in, and accept responsibility for, your actions.
  4. Make a commitment to providing quality service.
  5. Demonstrate a high degree of individual responsibility especially when dealing with persons under 18 years of age, as your words and actions are an example.
  6. Avoid unaccompanied and unobserved activities with persons under 18 years of age, wherever possible.
  7. Refrain from any form of harassment of others.
  8. Refrain from any behaviour that may bring Adventure360 into disrepute.
  9. Provide a safe environment for the conduct of the activity.
  10. Show concern and caution towards others who may be sick or injured.
  11. Be a positive role model.
  12. Understand the repercussions if you breach, or are aware of any breaches of, this code of behaviour.
  13. Do not use your involvement in Adventure360to promote your own beliefs, behaviours or practices where these are inconsistent with Adventure360 policies and practices.